Pharmacy Assistant

3 Ways in Which Pharmacy Assistant School Graduates Are Helping the Fight Against COVID-19

June 12, 2020

They’re frontline workers, but you don’t need to go to a hospital to see one! Pharmacy workers such as pharmacy assistants have been playing a role in helping their communities navigate the ongoing COVID-19 pandemic in numerous ways. 

It isn’t simply about dispensing medication to clients. Teams consisting of professionals like pharmacists, pharmacy assistants and pharmacy technicians have been helping keep the public safe and reminding them of the dangers of the novel coronavirus.

As a key part of any pharmacy team, a pharmacy assistant can help keep things rolling along smoothly as they help clients fight against COVID-19, and ensure they get the necessary services during this time. Read on to learn more about three ways pharmacy assistant school graduates are fighting the pandemic.

Pharmacy Assistants Are Taking All the Necessary Safety Precautions

Given the public-facing nature of being a pharmacy worker, those working as a pharmacy assistant are required to interact face-to-face with others, whether they’re clients or fellow colleagues. 

Thus, they must wear masks and practice physical distancing while on the job. They may also wear gloves, or even put plexiglass over counters to ensure their safety. In addition, pharmacy assistants will help to make sure that their workplace is cleaned and disinfected in accordance with government standards.  

Pharmacy assistants help keep records of prescriptions

Assistants Help Pharmacists With Various Tasks on the Job

Since pharmacy assistant training graduates work under a pharmacist’s direct supervision, they are able to perform a variety of different tasks that can go a long way during a crisis such as COVID-19. 

Although they aren’t able to do some of the things pharmacists can do in these times, such as triage clients or give them injections, a pharmacy assistant can do a number of simpler preparation tasks while supervised by a pharmacist. They also keep records and inventories of prescriptions and medications, as well as making sure products are labelled correctly — helping to ensure the pharmacy runs as smoothly as ever during a truly chaotic time.

Pharmacy workers ensure clients aren’t sick or have not travelled before entering

Pharmacy Assistant School Graduates Go the Extra Mile to Keep Clients Safe

For some pharmacy assistant training graduates, the importance of keeping clients safe doesn’t stop there. For instance, certain pharmacies will restrict opening at certain hours of the day so that more vulnerable populations such as seniors can do their shopping, or offer deliveries and curbside pick-up services for clients. 

They may also take steps to advise clients on what to do if they’re exhibiting symptoms, such as through posters and banners plastered on the store windows. Pharmacies not only act as an access point for clients in need, they also disseminate the information necessary to help the general public flatten the curve.

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Pharmacy Assistant

3 Qualities You Should Have Before Enrolling in Pharmacy Assistant School

May 12, 2020

Pharmacy assistants are considered to be the glue that holds pharmacies together — and it’s easy to see why. As a pharmacy assistant, you’ll be working directly with a pharmacist or pharmacy technician, taking care of tasks such as filling prescriptions, maintaining prescription records, compounding medications, providing customer service to clients, labelling and packing pharmaceutical products, and numerous other responsibilities. 

Students in a pharmacy assistant program will not only learn how to perform tasks like these, but also get an opportunity to develop important skills to help them succeed in this profession. If a career in the healthcare field is one you want, a pharmacy assistant is a career that can move you forward, and especially if you have certain skills under your belt. Here are three qualities any pharmacy assistant student should have.

A Keen Eye for Detail is Vital After Pharmacy Assistant Training

Having a methodical nature with a strong emphasis on accuracy is an incredibly important quality to have in this industry. For one thing, you’ll have to understand the legal regulations relating to the pharmaceutical industry in your province. For another, you’ll need a solid understanding of medications and pharmacology, especially since you are often tasked with preparing and dispensing them, in addition to making sure medications and supplies are well-organized and in order. 

Attention to detail is important for tasks like organizing medication

Being a pharmacy assistant involves lots of numbers and technology, too, as you will need to prepare the billing information for medications, as well as generating lists and labels using various computer systems. In any case, having a detail-oriented nature will serve you well in this profession.

You’ll Also Need to Have a Passion for Helping Others

If you have worked in customer service prior to your pharmacy assistant training, you already have a leg up on students who have not. Above all else, you’ll need to have a strong passion for helping others, as your role as a pharmacy assistant is heavily customer-facing. In fact, pharmacy assistants are often the first person customers will speak to, and the person who can assist them with their prescriptions and answer their questions. 

Therefore, it’s essential that you understand how to interact with customers, and actively listen to them in order to give them the best possible advice. Above all, being a social animal and helping others with their pharmaceutical inquiries has to be something you enjoy!

You’ll need great communication skills to help inform and educate clients

Communication Skills are Also a Must in Order to Succeed

As we’ve mentioned, pharmacy assistants are often tasked with answering questions from clients. This is just one reason why communication skills are so important to have after pharmacy assistant school. Additionally, you’ll need to be able to explain instructions to clients clearly, and in terms they will understand. 

In any case, talking to clients either in person or on the phone, educating and informing them with regards to their medication, and liaising with pharmacists or doctors are all tasks that will test your ability to communicate with others.

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Pharmacy Assistant

Ampoules vs. Vials Explained for Pharmacy Assistant School Students

March 04, 2020

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Throughout your career as a pharmacy assistant, you could work with a variety of different vials and ampoules. These are vessels used to store and transport medical compounds like drugs and samples, usually in liquid form.

Whilst they may seem identical to the untrained eye, ampoules and vials are different storage containers with different uses. Ampoules are smaller and used to hold single-dose medicines, whereas vials tend to be larger, and the product inside can be stored and reused. Read on to learn more about how pharmacy assistants use ampoules and vials.

Ampoules Are Small and Single-Use

The main difference between ampoules and vials is that an ampoule cannot be reused. This is because an ampoule is sealed at the neck using heat and has to be cracked open to access the product.

Unlike a screw top or rubber stopper, an ampoule cannot be resealed once it is opened. The way that an ampoule is sealed shut means that the chemical compound inside is protected from exterior elements like oxygen. Because they cannot be reused, ampoules are usually used to store and transport single doses of medicines or samples.

Ampoules are usually made of glass,but you may also encounter plastic ampoules in pharmacy assistant training.

Vials Can Be Reused in Pharmacy Assistant Training

In contrast, vials can be sterilized and reused multiple times. Vials are typically larger in size and are used to carry multiple doses of drugs. Vials are sealed with a screw on cap or rubber plug, which means they can be unsealed and resealed. Pharmacy assistants could also use a needle to extract the liquid sample from a vial by piercing the rubber stopper.

Like ampoules, vials are also available in plastic or glass. Vials usually have a flat bottom, meaning they can be easily placed on a counter or shelf.

pharmacy assistant training
Unlike ampoules, vials have rubber stoppers or screw top caps that can be resealed after opening

Ampoules Can Be Used to Store Unstable Chemical Compounds

In pharmacy assistant school, you might learn about the differences between stable and unstable compounds. An unstable compound is one that is reactive and could change in the presence of oxygen or another element.

Ampoules are best for storing unstable elements as the seal protects the compound from contamination. To make sure that the drug remains stable, drug manufacturers may extract air from the ampoule before inserting the drug. In contrast, vials are best used to store stable elements.

Another important difference is that ampoules are used as temporary storage devices, whereas vials can store medicines for a longer period of time.

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Ampoules can store unstable chemical compounds as they protect them from exterior elements

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A Look at the Integumentary System for Students in Pharmacy Assistant School

February 14, 2020

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Pharmacy assistants work closely with pharmacists to offer a high level of patient care. The role involves greeting patients, filling prescriptions, and packing and labeling pharmaceuticals. As a pharmacy assistant, you will need to have a good understanding of the human body and how it works.

One crucial part of the anatomy that pharmacy assistants may learn about is the integumentary system.The integumentary system acts as a barrier for the body and is made up of the skin, hair, nails, glands and nerves.

Curious about how the integumentary system protects the body? Read on to find out more.

The Integumentary System Protects the Body from Overheating

The integumentary system stops the body from getting too hot or too cold by responding to changes in temperature. The nervous system continuously monitors the body’s temperature and sends signals if there is a significant increase or decrease.

During a pharmacy assistant course, you will learn that if we get too hot our body reacts in a number of ways to help reduce our temperature back to its base level. For one, our glands secrete sweat which cools us down as it evaporates off the skin.

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Our integumentary system keeps us cool by secreting sweat

Our arterioles also dilate, which is why we become red when we’re exercising or in hot weather.Conversely, if we get too cold, our arterioles will constrict, which can make our fingers and toes look white.

A Pharmacy Assistant Course Will Teach You How Skin Protects the Body

The skin is the largest organ of the body. It’s an important part of the integumentary system and acts as a physical barrier between the body and outside elements like wind, water, and UV sunlight.

The skin is made up of the epidermis, dermis, and hypodermis, and is the first layer of defense in the immune system. The epidermis is the outer layer of the skin and is about a tenth of a millimeter thick, apart from at the palms of the hand and soles of the feet where it’s thicker. The dermis is the middle layer, and the hypodermis is the inner layer.

As well as acting as the body’s armour, the skin also synthesizes and absorbs vitamin D when exposed to UV light. This works with the digestive system to ensure the body can absorb calcium and phosphorous for healthy bones.

Students at pharmacy assistant school will learn all about how the skin and other parts of the integumentary system respond to various drugs, vitamins, and other treatments, and what advice they need to give to customers when administering prescriptions.

The Role of Hair in the Integumentary System

The human body is covered in hairs, and these are also an important part of the integumentary system. Our hair helps to protect the body from UV radiation by preventing sunlight from hitting the skin directly.

Body hair also plays an important part in regulating body temperature. If we become too cold, the hairs stand on end to trap heat close to the body, whereas if we’re too hot, they sit flat on the skin.

How Do Glands Protect the Body?

The integumentary system includes various glands which perform different actions. The most common are the eccrine sweat glands. These secrete a mixture of water and sodium chloride when we’re too hot to cool us through evaporation.

The sebaceous glands produce sebum, which is an oily substance that protects hair and skin.

The ceruminous glands can only be found in the ear canal, and are responsible for producing earwax. This protects dirt and dust from entering the ears,and also helps to lubricate the eardrum.

The Integumentary System Becomes Less Effective with Aging

As we get older, the integumentary system becomes less effective. The epidermis becomes thinner, the dermis loses its ability to regenerate and the hypodermis loses its structure and fat stores. This means that scars can take a lot longer to heal,and also results in the wrinkling of the skin. Older people may also produce less sweat, meaning that they are less protected against overheating.

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As we get older, our integumentary systems become less effective

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In a Pharmacy Assistant Course? Discover the History of Pharmacy

November 11, 2019

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Pharmacists have been around for a long time in one form or another. For thousands of years, humans have been using plants for health purposes. Eventually, this practice evolved into the role of the pharmacist that we know today.

If you’re considering a career as a pharmacy assistant, you may be interested in learning about the long story of how pharmacists and pharmacies came to be. Let’s take a look at the fascinating history of a field that you could one day find your career in.

Pharmacy Is So Old That Even Neanderthals May Have Been Aware of It

The practice of using plants and other substances to heal people is incredibly old. In fact, even our closest cousins the Neanderthals may have used penicillium—a mold from which our own penicillin is derived—as an antibiotic more than 40,000 years ago.

The Sumerians, meanwhile, who formed the first human civilization in what is now Iraq, left behind tablets containing the oldest known prescriptions. The Sumerians also believed that the god of the underworld, who they called Ninazu, was also the god of healing and of snakes, which is why the snake is a symbol of pharmacies to this day. Egyptians, Greeks, and Romans also had herbalists who specialized in healing plants. Manuscripts from China and India, meanwhile, from the 1st to the 3rd centuries AD included lists of medicinal substances.

The First ‘Real’ Pharmacy Was Created in the 8th Century in Baghdad

In the Ancient world, physicians largely did the job of pharmacists. While herbalists collected plants, it was the physician who compounded and administered them to patients. This changed thanks to the Islamic Golden Age, which was a period of intense scientific research in the Islamic world during the 8th to 14th centuries. In fact, the first pharmacy that would resemble the sort of drugstore you may work in after your pharmacy assistant training opened in Baghdad in 774.

Arabic medical texts began to be translated in Latin in the 11th century, which led to the spread of pharmacies across Europe. Remarkably, some pharmacies from this period are still around. For example, a pharmacy in Dubrovnik, Croatia opened in 1317 and is still functioning today. And when pharmaceutical knowledge spread to the American Colonies, none other than Benjamin Franklin helped establish the first hospital pharmacy at the Philadelphia Hospital, which is today the Pennsylvania Hospital.

This monastery in Dubrovnik has a pharmacy from 1317 that still serves customers
This monastery in Dubrovnik has a pharmacy from 1317 that still serves customers

Many Concepts You’ll Learn in Pharmacy Assistant Training Stem from the 19th Century

It was during the 19th century that many of the concepts you will learn about in your pharmacy assistant course, such as contamination control, were first developed. Prior to industrialization, pharmacology was based largely on collecting and mixing botanicals. However, when 19th century dye manufacturers in Germany perfected the purification of organic compounds, it allowed for new drug discoveries to be made. In fact, many of today’s biggest drug makers, including Bayer, Agfa, and Sandoz (now Novartis) began as dye manufacturers.

Changes continued unabated into the 20th century, especially in terms of regulation. In the U.S., for example, the Durham-Humphrey Amendment, which was sponsored by Senator, former pharmacist, and later Vice President Hubert Humphrey, made it illegal for pharmacists to dispense habit-forming drugs without a physician’s prescription. In Canada, meanwhile, the first drug schedule for prescriptions was passed in 1963-64, which provided a guideline for drugs that required a prescription, thus increasing the safety of the pharmaceutical industry.

The 20th century introduced many new regulations concerning which drugs require prescriptions
The 20th century introduced many new regulations concerning which drugs require prescriptions

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The Importance of Asepsis After Pharmacy Assistant School

September 27, 2019

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If you are a detail-oriented person who wants to provide quality care and great customer service to your community, a pharmacy assistant diploma can equip you with the learning experiences and career opportunities to do so.

When you complete your pharmacy assistant diploma program, you could go on to be employed in a variety of different capacities, including as a pharmacy assistant, dispensary assistant, pharmacist assistant, and pharmacy technical assistant. Regardless of your career choice, a pharmacy assistant program graduate should know about asepsis.

Asepsis is the state of being free of pathogenic organisms. A similar and more common term that can be used to understand asepsis is sterile. Creating aseptic conditions is something that all healthcare professionals need to be concerned with, including pharmacy assistants, in order to produce environments that are free of bacteria and viruses.

If Asepsis Is Not Conducted Properly, Lives Can Be Put at Risk

When aseptic procedures are not completed properly, it creates serious risks of contamination which can have a negative and even life-threatening effect on peoples’ health. For example, in 2012, a meningitis outbreak affected over 800 people across the United States. An investigation traced the origin of the epidemic to a compounding pharmacy in Massachusetts. It revealed that failures in correct aseptic procedure were the cause of the outbreak. That case is a reminder of the importance of asepsis for anyone considering a career as a pharmacy assistant. Since many of the people who rely on pharmaceutical medications may already suffer from ill health or a weakened immune system, it is especially imperative that you work towards reducing the risk of contamination.

Medication must be handled carefully to avoid contamination
Medication must be handled carefully to avoid contamination

Use What You’ll Learn About Asepsis in Pharmacy Assistant School in Your Career

The main objective of aseptic technique in pharmacies is to eliminate a pharmaceutical compound’s exposure to bacteria. One of the main strategies used to achieve this is to create barriers between the compound and the environment. These barriers create a physical separation and prevent contamination, including from employees. Such barriers can consist of things like sterile gloves, gowns, drapes, and masks.

Another thing that a pharmacy assistant course teaches students is to ensure proper equipment preparation and handling. Doing this requires regular verification and sterilization. In the pharmaceutical manufacturing industry, it is better to verify and to verify again than to takes risks. One contaminated component can compromise an entire line of medication. Regularly washing your hands before and after handling cell culture material is essential, even if you are wearing gloves.

In your courses you’ll also learn aseptic techniques as they relate to syringe/needle use, preparation, compounding, ampoules, vials, and chemotherapy. In addition to these techniques, training will also teach you how to conduct sterility testing, validation, and how to examine for contamination control. You’ll also learn about preparing IV admixtures and about personnel responsibilities in regard to asepsis. Taken together, this knowledge about asepsis will help ensure that you can keep your work environment as free from contamination as possible, so that employee, patients, and customers are better protected.

Regular hand washing is an important topic you’ll learn about in your courses
Regular hand washing is an important topic you’ll learn about in your courses

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Why Confidentiality Matters to Students in Pharmacy Assistant Training

May 10, 2019

An individual’s health is, by nature, a very personal matter. Privacy and confidentiality may seem like a rarity in today’s constantly connected world, but it still remains a pillar of healthcare services, and respecting a customer’s right to privacy is an important part of working in a pharmacy.

As a pharmacy assistant, you will work under the supervision of a pharmacist or pharmacy technician to ensure that your community gets the medication they need to stay healthy. This means that you’ll often be handling sensitive information, whether that involves filling prescriptions, maintaining pharmacy records, or speaking with customers during a sales transaction, which makes confidentiality an important aspect to keep in mind.

If you’re interested in becoming a pharmacy assistant, read on to find out why maintaining confidentiality matters during your career.

Pharmacy Assistants Know That a Standard of Confidentiality Maintains Trust

When visiting your pharmacy, customers know that you have access to what is often very intimate and personal information about their health, and they want to be sure that they can trust you to respect their privacy.

Trust is an important aspect of the relationship between customer and pharmacy assistant

Maintaining confidentiality between your pharmaceutical team and your customers helps show them that their trust has been placed with the right people. It also gives you and your pharmacy a reputation of professionalism and respect, two important aspects that are key to success in the healthcare industry. Some customers may be embarrassed by the nature of their prescription or otherwise reluctant to visit the pharmacy, but using your pharmacy assistant training to provide proper care and privacy can help put their minds at ease and allow you to serve your community effectively.

Confidentiality Can Be a Legal Matter for Pharmaceutical Professionals

For pharmaceutical assistants and their team, confidentiality can be much more than a courtesy—it actually involves a legal element as well.

Canada has a federal law known as the Personal Information Protection and Electronic Documents Act (PIPEDA), which concerns all personal data, including healthcare information. It states that an organization is fully accountable and responsible to protect the data it collects. While each province can form their own privacy laws regarding healthcare, they must all be similar to PIPEDA.

In Ontario, health information custodians such as pharmacists and pharmacy assistants are ethically and legally obligated to protect personal health information under the Personal Health Information Protection Act (PHIPA), which means that outside of specific circumstances, personal health information cannot be shared without the consent of the person it relates to.

Pharmacy Assistant Training Can Help You Best Manage Private Information

Managing documentation and information consistently and with confidentiality helps ensure that your pharmacy continues to operate efficiently and with a good reputation.

As a pharmacy assistant, you’ll be expected to handle, process, and maintain private information, including prescription records, inventory, and sales transactions. Although it may seem overwhelming to be trusted with such personal data, a pharmacy assistant course can help you understand the best way to manage the information you work with from day to day.

Students at Medix can use their training to handle customer’s information with confidentiality

Your program can teach you valuable technical skills that can help you better organize and work with administrative tasks such as filing and updating customer records. It can also teach you how to approach this information with confidentiality in mind, which helps ensure that your customers’ information is kept private between themselves and your pharmacy.

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How to Tell if Working at a Hospital Pharmacy is Right for You after Pharmacy Assistant School

March 29, 2019

March 29, 2019

An “Emergency” Sign in front of a hospital in the early evening

Students in pharmacy assistant school often assume they will be working in a retail pharmacy after they graduate. While many pharmacy assistants do work in retail pharmacies, you should keep in mind that there are other settings where you could find employment after completing training. One such setting is a hospital pharmacy.

While many of the job duties of a pharmacy assistant in a hospital pharmacy are the same as in a retail pharmacy, the work environment itself is very different. Here’s a look at how you can tell whether a career in a hospital pharmacy could be for you.

You Want a Pharmacy Assistant Career That is Less Focused on Retail
One of the biggest differences between hospital pharmacies and retail pharmacies is the type of people that each type of pharmacy serves. Perhaps unsurprisingly, retail pharmacies mainly serve members of the public. In fact, retail is a great choice if you’re a natural people person.

However, if you’re more excited about working in a health care setting, then you may want to consider hospital pharmacies. In a hospital pharmacy you’ll work a lot more with other health care providers, like nurses and doctors. Unlike in retail, there’s less need in hospital pharmacies to price and stock items for customer displays. So, if you want a career where you feel more a part of a broader health care team, then working in a hospital pharmacy after pharmacy assistant school may suit you better.

Medical staff discussing in hospital pharmacy. Doctors and nurse talking in hospital pharmacy.

In a hospital pharmacy you will be interacting with other health care providers

You Want a Career Where Your Can Help Patients with Serious Health Conditions
Because hospital pharmacies are preparing pharmaceuticals that are destined to be used within the hospital itself, the types of drugs you work with will be a lot different than at a retail pharmacy. In many cases, you’ll have a hand in helping to get lifesaving drugs and treatments to patients who urgently need them. So if you want a career where you will be working with unique pharmaceuticals and helping people with urgent medical conditions every day, then a career in a hospital pharmacy may be for you.

You Want to Use Your Pharmacy Assistant School Skills to Tackle Unique Inventory Tasks
Pharmacy inventory skills are something that a pharmacy assistant course can help prepare you for. Whether in a retail or hospital pharmacy, pharmacy assistants help with inventory, such as by stocking shelves and receiving new inventory. However, at a hospital pharmacy inventory duties for pharmacy assistants are a little bit different.

As a hospital pharmacy assistant you may be tasked with restocking pharmaceuticals not only in the pharmacy itself, but for different parts of the hospital. For example, you may have to restock drugs and solutions on nursing wards, fill dose carts for nursing stations, and restock drug kits needed for emergencies. The variety of inventory duties available is just one reason why working at a hospital pharmacy can be an exciting career choice.

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3 Skills Seen Among top Graduates of Pharmacy Assistant School

February 08, 2019

February 8, 2019

pharmacy student crossing hands

Pharmacy assistants are an important part of a pharmacy’s healthcare team. They work under the direct supervision of a pharmacist or pharmacy technician to provide valuable services to their community, and may be tasked with certain responsibilities including filing information, ordering and receiving deliveries, and handling paperwork. They may even manage some customer-facing aspects such as answering phone calls or greeting customers as they approach the counter.

If you’re interested in working as a pharmacy assistant, read on to find out what skills can take you to the top of the class, and help you start your career off strongly.

1. Organization Is an Important Factor in Pharmacy Assistant School
Being organized can often be more of a mindset than a skill, but it gives you a valuable advantage whether you’re in the classroom or behind the pharmacy counter.

Organization helps students stay at the top of their pharmacy assistant course because it helps keep them prepared, whether that means having their coursework finished before a deadline or keeping their notes in good order before a test. A pharmacy is a fast-paced work environment, and being
organized during school helps students better transition into the responsibilities of their new career as they carry their good habits into the workplace.

Organization is a skill that can help you both in class and in your future pharmacy career

2. Paying Attention to Detail Helps Future Pharmacy Assistants Succeed
If you’re good at spotting small details, or enjoy taking the time to make sure that a task is well done, your skills could shine during and after pharmacy assistant training. A sharp eye for detail helps students perform well during pharmacy assistant training because it allows them to spot mistakes early and correct errors on homework or exams.

Paying attention to detail closely in pharmacy school helps students improve their performance in their coursework, and also becomes a valuable skill they can use throughout their future career. Assisting with the daily activities at a pharmacy means you may often be checking inventory, filing existing orders and client information, and assisting with many other tasks under the supervision of a pharmacist or pharmacy technician. A good eye for detail can help you avoid mistakes and ensure that work is carried out smoothly.

3. Top Pharmacy Students Have Good Communication Skills
If you love meeting new people and enjoy communicating with others, that skillset could be a true asset once you become a pharmacy assistant. The ability to communicate clearly and effectively can even help you long before your career begins. Good communication skills allow students to express their ideas, talk with their classmates or teachers, and actively participate during class discussions. It also benefits them during their practicum experience, because it can help them feel comfortable asking questions and building up their network.

Pharmacy assistants work closely with their supervising pharmacist and colleagues, and communication is a key aspect of keeping everyone up to date and informed. Whether they are talking to coworkers or customers, students who have practiced good communication skills in school have an advantage because they know how to express themselves clearly in a way that is easy to understand and comprehend.

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4 Ways to Improve Customer Service Skills after Pharmacy Assistant School

November 08, 2018

pharmacy assistant with hands folded

Potential customers often have many options for where they can go to pick up their medications. They might have a pharmacy near their workplace, another near their home, and a third where they buy their weekly groceries. This is one of the reasons why customer service in pharmacies is so important. Products might be very similar from store to store, and smaller community pharmacies in particular might be limited in how much they adjust prices. What sets a pharmacy apart and keeps loyal customers coming back, then, is not just the products or prices, but the service and expertise of the pharmacy’s employees, and the valuable relationships a customer forms with them.

If you’ve worked in other customer-facing positions in the past, then you might already be familiar with some of the principles of good customer service. If you haven’t, don’t worry, because the skills involved can all be learned with a little practice. Either way, here are four quick tips for how to improve your customer service skills after pharmacy assistant school.

 

Follow the 30 Second Rule to Make a Positive First Impression

The first impression a business makes on a potential customer is very important. Not only is it likely to colour all of their future interactions with the pharmacy, but it can be decisive in terms of whether they come back at all, and what they might tell their friends and neighbours.

One way to improve the first impression you’re giving customers is to follow the 30 Second Rule, which states that you should always greet a customer within 30 seconds of their walking up to the counter. This sets every customer interaction off to a good start, and lets them know that you see them and are available if they need anything.

 

Really Listen to Your Pharmacy’s Customers

Listening to a customer is one of the best ways to make sure they feel valued and respected, so always take the time out to hear whatever they have to say. This is especially true after pharmacy assistant school, when you’ll be helping people as they navigate sensitive concerns regarding their health and well-being.

 

Let Your Customers Know That You Appreciate Their Business

You should always make a point of showing your appreciation for your customers. Whether this means thanking them for their business on their way out of the pharmacy, or sending cards on their birthdays or the anniversary of their first visit, it will let customers know that you value their business.

 

Build Relationships With Your Customers After Pharmacy Assistant School

In the long term, building relationships with your customers is one of the most important elements of customer service there is. By going the extra mile and really listening to your customers after you finish your pharmacy assistant course, you can begin to build these valuable long-term relationships. Try to learn customers’ names and take an active interest when they tell you about their experiences. If you can build an authentic connection with your customers, they will keep coming back.pharmacy assistant talking to patient

Building relationships with your customers is a key goal of good customer service

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